In compliance with the Consumer Contracts Regulations, you have the right to cancel and return your purchase within 14 days. If your order consists of multiple products delivered separately, the 14-day period begins the day after you receive the last product. Upon notification of a product return, LinX CGM must receive the products within 28 days.
You also have the option to cancel your contract for LinX CGM products up to two days before receiving notification of shipment been collected. To initiate cancellation, you can contact LinX CGM via email at contact@linxcgm.com or through WhatsApp.
You will bear the cost of any returns and non-standard delivery fees. To qualify for a refund, the products must meet the following conditions:
- The items remain both unopened and unused.
- There are no indications of damage.
- The seals on the product(s) remain intact.
- The products are within their specified shelf life.
Subject to these conditions, LinX CGM will refund all payments received from you, excluding delivery costs, within fourteen (14) days of receiving and verifying the returned products.
*Please consult the shipping policy to verify the actual delivery costs. In certain cases, we may offer free shipping or reduce the shipping fee displayed in your order. The excluded delivery cost value will be determined based on the original shipping cost outlined in our shipping policy.
A deduction may be made from the reimbursement if the value of the goods has diminished due to unnecessary handling by you. If an order contains both sealed and opened products, a refund will be provided only for the sealed product(s). Opened products must be disposed of in accordance with the provided instructions.
The reimbursement will be issued using the original payment method unless otherwise agreed upon, and you will not incur any fees as a result.
LinX CGM cannot accept returns of opened products due to safety and hygiene reasons. Additionally, cancellations cannot be accepted if the shipping address is changed after the order has been collected from our warehouse and the AWB tracking indicates "Collected."
Replacements:
If you encounter any issues with your LinX CGM products, such as sensor wear time loss or connectivity problems, report them immediately via WhatsApp or email "contact@linxcgm.com" to the LinX CGM Technical Support team. Retain displaced or faulty sensors/transmitters for potential return. Replacement products will be dispatched to your shipping address with your next order as appropriate.
Replacement products will not be provided if you fail to notify LinX CGM of a change to your shipping address after the products have been dispatched. It is your responsibility to ensure that your shipping address is accurate at all times.
Return of Damaged Products:
Damaged products may be returned for a full refund or exchange if reported within four (4) days of receipt. If a product arrives damaged, please ensure that the delivery company notes the damage on the delivery document and, if possible, take a photo of the damage. Damaged products must remain in the original packaging for inspection and must be returned as instructed by LinX CGM.
Non-Returnable Items:
Products not in the original packaging with the manufacturer's label or those not authorized for return by LinX CGM cannot be returned.
European Union – Right of Withdrawal (14-Day Cooling-Off Period):
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in line with EU consumer protection law (Directive 2011/83/EU as amended by Directive (EU) 2023/2673). The 14-day period begins on the day after you, or a third party you nominate, take physical possession of the last item in your order.
How to withdraw — the easy electronic way: You can cancel items before they are shipped, and return items for 14 days after delivery, directly from your account:
- Open your Orders page and sign in with your email.
- Select the order, choose the item(s) you want to cancel or return, confirm your name and order reference, and submit the request.
You will automatically receive an email confirming your withdrawal request. Alternatively, you may inform us of your decision to withdraw by a clear statement by email at contact@linxcgm.com or via WhatsApp. Use of the model withdrawal form is optional.
Effects of withdrawal: We will reimburse all payments received from you, excluding any supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery we offer, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of return, whichever is earliest. You will bear the direct cost of returning the goods, and you may be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions: The right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Accordingly, opened or unsealed sensors, transmitters and related medical supplies cannot be returned.
For any additional inquiries, please feel free to contact us at contact@linxcgm.com
