Your Step-by-Step Guide to Installing and Setting Up the LinX App

A Smooth Start to Your CGM Journey

A frictionless setup process is key to a positive experience with your LinX CGM. This guide will walk you through every step of getting the LinX app installed, registered, and ready to pair with your sensor. Following these instructions carefully will help prevent common setup issues and ensure your system is configured correctly from the start.

Step 1: Downloading the LinX App

The first step is to download the official LinX CGM app from your smartphone's app store. Please use the appropriate link for your device:

• For Apple devices: Download from the Apple App Store.
• For Android devices: Download from the Google Play Store.

Always ensure you are downloading the correct and most up-to-date version of the application.

Step 2: Checking System Requirements

Before you install, it is important to confirm that your smartphone meets the minimum requirements for the app to function correctly. Attempting to run the app on an unsupported device can lead to performance issues, connection failures, or missed alerts.

iOS Requirements:

• Operating System (OS): iOS 14 and above
• Memory: 2GB RAM
• Storage: Minimum 200 MB of free space
• Network: WLAN (Wi-Fi) or cellular network, and Bluetooth capability

Android Requirements:

• Operating System (OS): Android 10.0 and above
• Memory: 8GB RAM
• Storage: Minimum 200 MB of free space
• Network: WLAN (Wi-Fi) or cellular network, and Bluetooth capability

Step 3: Registering Your Account

Once the app is installed, you will need to create an account. This account securely stores your data and allows you to access your history.

1. Open the LinX app and tap the "Register" button.
2. Enter your email address, which will serve as your username.
3. Create a secure password. The password must meet the following criteria:
   • At least 8 characters long
   • Contain at least one capital letter (A-Z)
   • Contain at least one small letter (a-z)
   • Contain at least one number (0-9)
4. Read the Terms of Use and Privacy Policy, and tick the box to agree.
5. Tap "Send verification code to my email." A six-digit code will be sent to the email address you provided.
6. Check your email, retrieve the code, enter it into the app, and tap "Continue" to complete your registration.

Step 4: Logging In and Initial Setup

After registering, you can log in with your new account credentials. During your first login, you will be prompted to select your preferred unit of measurement for glucose.

Crucial Attention Point: You must choose the correct measurement unit, either mmol/L or mg/dL. This setting determines how all glucose values are displayed in the app. If you are unsure which unit to use, consult with your healthcare professional. Choosing the wrong unit can lead to dangerous misinterpretations of your glucose levels.

Important Security Notes

Your health data is sensitive, and it is your responsibility to keep it secure. Please follow these best practices:

• One Device at a Time: For data integrity and security, you may only be logged into your LinX account on one mobile device at a time.
• Secure Your Phone: Use your phone's built-in security features, such as a passcode, fingerprint ID, or face recognition, to prevent unauthorized access to the app.
• Do Not Share Your Password: Keep your password confidential.
• Troubleshooting Login Issues: If you receive an error message stating that your account is already logged in on another device, it is likely because your account is still active on a previous phone or tablet. First, try to find the other device and log out of the LinX app there. If you cannot, using the "Forgot Password?" feature can help you secure your account and log in on your new device. This is a security measure, not a sign that your account has been compromised.

Frequently Asked Questions