Can I return the AiDEX startup kit after opening the outer packaging?

After receiving the startup kit, you still have 14 days to cancel the contract even if you have opened the outer packaging. Please contact Customer Care at +20225032800 or send your request through Whatsapp ( +201101244664 ) for assistance on how to return the package to us. We will refund you the full purchase price excluding the delivery cost. You will not be responsible for the costs of returning the sensors to us. The refund process will commence after receiving the product and applying a quality check on the returned item.

Can I return opened AiDEX Sensor, Transmitter or PDA after i receive the package?

For safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of sensors, personal diabetes assistants (PDA) or transmitters. And products should be disposed as instructed. We are unable to offer any refunds for sensors, PDAs or transmitters that have not been opened.

Can I return opened equil™ Patch Insulin or Pumps accessories after i receive the package?

For safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of equil™ Patch Insulin Pump System kit, Pump reservoir and patch cannula. And products should be disposed of as instructed. We are unable to offer any refunds for products that have been opened.

Can I return opened Exactive EQ™ Blood Glucose Meter or strips after i receive the package?

or safety and hygienic reasons, we cannot accept the return of an opened package (outer seal has not been tampered with*) of Exactive EQ™ Blood Glucose Meter or strips nor Exactive EQ™ test strips . And products should be disposed of as instructed. We are unable to offer any refunds for products that have been opened.

Cancellation & Returns

In compliance with the Consumer Contracts Regulations, you have the right to cancel and return your purchase within 14 days. If your order consists of multiple products delivered separately, the 14-day period begins the day after you receive the last product. Upon notification of a product return, LinX CGM must receive the products within 28 days.

You also have the option to cancel your contract for LinX CGM products up to two days before receiving notification of shipment been collected. To initiate cancellation, you can contact LinX CGM via email at contact@linxcgm.com or through WhatsApp.

You will bear the cost of any returns and non-standard delivery fees. To qualify for a refund, the products must meet the following conditions:

The items remain both unopened and unused.
There are no indications of damage.
The seals on the product(s) remain intact.
The products are within their specified shelf life.

Subject to these conditions, LinX CGM will refund all payments received from you, excluding delivery costs, within fourteen (14) days of receiving and verifying the returned products.

*Please consult the shipping policy to verify the actual delivery costs. In certain cases, we may offer free shipping or reduce the shipping fee displayed in your order. The excluded delivery cost value will be determined based on the original shipping cost outlined in our shipping policy.

A deduction may be made from the reimbursement if the value of the goods has diminished due to unnecessary handling by you. If an order contains both sealed and opened products, a refund will be provided only for the sealed product(s). Opened products must be disposed of in accordance with the provided instructions.

The reimbursement will be issued using the original payment method unless otherwise agreed upon, and you will not incur any fees as a result.

LinX CGM cannot accept returns of opened products due to safety and hygiene reasons. Additionally, cancellations cannot be accepted if the shipping address is changed after the order has been collected from our warehouse and the AWB tracking indicates "Collected."

Replacements:

If you encounter any issues with your LinX CGM products, such as sensor wear time loss or connectivity problems, report them immediately via WhatsApp or email "contact@linxcgm.com" to the LinX CGM Technical Support team. Retain displaced or faulty sensors/transmitters for potential return. Replacement products will be dispatched to your shipping address with your next order as appropriate.

Replacement products will not be provided if you fail to notify LinX CGM of a change to your shipping address after the products have been dispatched. It is your responsibility to ensure that your shipping address is accurate at all times.

Return of Damaged Products:

Damaged products may be returned for a full refund or exchange if reported within four (4) days of receipt. If a product arrives damaged, please ensure that the delivery company notes the damage on the delivery document and, if possible, take a photo of the damage. Damaged products must remain in the original packaging for inspection and must be returned as instructed by LinX CGM.

Non-Returnable Items:

Products not in the original packaging with the manufacturer's label or those not authorized for return by LinX CGM cannot be returned.

For any additional inquiries, please feel free to contact us at contact@linxcgm.com

Find anything you need

Cancellation & Returns

2024, Diabetes Cloud FZE All rights reserved.